1.4. Our Service does not address anyone under the age of 18 (eighteen) (“ Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18 (eighteen). If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children, we take reasonable steps to remove that information from our servers.
1.5. We collect, use, share, disclose and protect Your personal data provided while using the Services available on the Platform. The data collected is used only to enhance the operation of the Platform, allowing You to use all the listed features and allowing us to respond to Your requests/queries in an efficient manner. The Personal Information is used strictly in line with our business purposes and to provide You with useful features.
1.7. We respect the privacy of our Users and are committed to protect it in all respects. The information about the User is collected by us is: (i) information supplied by Users; (ii) information automatically tracked during User's navigation on the Platform; and/ or (iii) communicated directly to us via e-mail or telephone or another channel/ mode.
1.9. For any service that the User may use, we only collect the data that is strictly necessary: (i) for the delivery of the Services, (ii) for the performance of a contract to which User is a party, (iii) for which User has given consent for such processing of data, or (iv) for compliance with a legal obligation to which we are subject.
2.1. In the course of providing Services to You through the Platform, we may collect the following:
2.1.1. Personal Information such as Your name, phone number, username, password, e-mail address when You register on the Platform. When You visit or leave our Platform, we may receive the URL of both the websites You came from and the one You go to next. This type of information is primarily used to maintain security, operation of our Platform and is also used for our internal analytics and reporting purposes.
2.1.2. Information provided by You on Your e-mail/social media accounts which will be linked with the account created by You on our Platform, information disclosed therein including but not limited to username as provided by You at the time of sign-up and any other information that may be required or be related to rendering the Services in an efficient and timely manner.
2.1.3 For the purpose of providing certain additional features to You through the Platform including but not limited to simultaneously uploading content on Your account on any other third party platform (eg. YouTube, Instagram, etc), we might collect some information from Your account on a third party platform like Your account name, l id, views, likes, etc on the content on Your account on a third party platform. For some of the features, Simsim uses YouTube API service to upload videos.
2.1.4. With Your permission, we may automatically collect some information about Your hardware devices when You access the Platform. For example, when You utilize our Platform, we may collect Your IP address and the type of mobile device/computer/laptop You use and Your geographic location. We may also collect information about Your activity on the Platform, such as information about Your account usage, as well as information about how You interact with the Platform (collectively, “User Data”). We may combine this automatically gathered information with other information, including Personal Information we have collected about You.
2.1.6. All communications between You and the Company.
2.2. The information collected from You by the Company may constitute ‘Personal Information’ or ‘ Sensitive Personal Data or Information’ as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules ”). The “Sensitive Personal Data or Information” (as defined by the SPDI Rules) of a person that we may collect and use consists of:
2.2.1. financial information such as bank accounts, credit and debit card details or other payment instrument details; and
2.2.2. any of the information received under or relating to the above clause by us for processing or storing under lawful contract or otherwise.
2.4. Company will be free to use, collect and disclose information that is freely available in the public domain without Your consent to the extent permissible under applicable law.
2.5. In order to provide Services through the Platform, we may require the User to provide us with certain information that the User personally identifies him or herself with. Personal Information includes the following categories of information:
2.5.1. Contact data (such as email address and phone number); and
2.5.2. Demographic data (such as time zone, postal address and location details);
2.5.3. If the User communicates with us, for example, via e-mail, registers with us, any information provided in such communication may be collected by us; and
2.5.4. Financial data (such as account details, e-wallet details, bank account or credit or debit card details or other payment instrument details etc.) that User provides to us while using the Services provided by the Platform.
3.2. While rendering the services, we may use Your Personal Information (including Sensitive Personal Data or Information) and User Data including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by You.
3.3. We (and third-party data processors, merchants and logistics partners who may be acting on our behalf) may collect, store and process Your Personal Information (including Sensitive Personal Data or Information) and User Data for the following reasons:
3.3.1. In order to confirm any order placed with respective service providers/vendors;
3.3.2. keep You informed of the transaction status;
3.3.3. send order confirmations either via Email, SMS or WhatsApp or any other messaging service;
3.3.4. send any updates or changes to Your order(s);
3.3.5. allow our customer service to contact You, if necessary;
3.3.6. send verification message(s) or email(s);
3.3.7. validate/authenticate Your account and to prevent any misuse or abuse;
3.3.8. periodic marketing emails, text messages, push notifications, newsletters and exclusive promotions offering special deals.
3.3.9. to make this Platform customized; to provide content tailored to individual requirements; to understand Your needs and provide You with improved products and Services, newsletters and other communications and to enable others to view any content created by You being the community opinion leaders;
3.3.10. to maintain any registered accounts that You may hold with us and to provide You with updates or notifications of changes to Your account;
3.3.11. for our internal record keeping requirements including collection of anonymized details about visitors to our Platform to compile aggregate statistics or produce internal reports;
3.3.12. for any purposes related to the above or where we have a legal right or duty to use or disclose Your Personal Information (including but not limited for abuse, crime and fraud prevention and related purposes);
3.3.13. to better understand how the Users access and use our Services, both on an aggregated and individualized basis; and
3.3.14. to provide various referral services and for sharing promotional and other benefits to our Users from time-to-time basis their transaction history with us.
3.4. Your User Data may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of insolvency, bankruptcy or receivership, in which Personal Information would be transferred as one of the business assets of the Company.
3.5. Further, in an ongoing effort to better understand and serve the Users of our Service, we also often conduct research on the customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with our affiliates, agents, advertisers, and business partners. This aggregate information does not identify You personally. We may also disclose aggregated User statistics in order to describe our Services to current and prospective business partners and to other third parties for other lawful purposes (including providing advertising use cases to actual or potential advertisers).
4.1. Your Personal Information shall be shared with the approved merchants, logistics partners and payment partners (“Service Providers”). You may note that while placing any order or availing any other Service from the Platform, You authorize us to share Your Personal Information with the said Service Providers. It is pertinent to note that the Company does not authorize the Service Provider to use Your information for any other purpose(s) except as may be for fulfilling their part of Service.
4.4. The app does use third party services that may collect information used to identify you.
4.5. The Company does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or Service Providers who are engaged by us for providing various referral services and for sharing promotional and other benefits to our Users from time-to-time basis their transaction history with us.
4.6. In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share Your Personal Information with our affiliate or associate entities or Service Providers. This will enable us to provide You with information about various products and services, or help us address Your questions and requests in relation to Your orders.
4.7. If the assets of the Company are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
4.8. We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers, and by measuring demographics and interests regarding specific areas of the Platform. Any Personal Information which we collect and use in an aggregated format is our property.
5. TENURE OF STORING YOUR PERSONAL INFORMATION
5.2. Where Your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the Company.
6.1. A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in Your computer's hard drive. The cookies do not contain any of Your personally identifiable information.
6.3. Further, You may encounter cookies or other similar devices on certain pages of the website that are placed by approved third parties. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.
7.1. The security of Your Personal Information and User Data is important to us. We follow generally accepted industry standards to protect the User Data and Personal Information submitted to us, both during transmission and once we receive it. Such information may also be converted to physical form from time to time, if deemed necessary. We take all necessary precautions to protect Your Personal Information both online and off-line and implement reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of our business.
7.3. Further, to ensure the safety of your information, we also recommend that You take all necessary steps within your control and follow best practices, such as:
7.3.1. if using a computer in a public location, always log out and close the website browser when You complete Your online session;
7.3.2. keep Your account details and passwords private;
7.3.3. frequently change Your password;
7.3.4. avoid using the same password for multiple online accounts.
7.4. Depending on the processing of Personal Information, the data may be subject to a different storage period.
7.5. All information is stored or used for processing Services and under no circumstances are any of these details made available in the public domain. However, we may use this information to share with You additional and/ or upcoming information regarding the Services offered by the Platform.
7.6. The Platform may transmit User Data to the data servers, to ensure the security of data storage collected by us. The Personal Information is deleted once User requests for deletion of his account exclusively made on the Platform, except to the extent it is necessary to store the same under applicable laws. Further, we have implemented commercially reasonable physical, managerial, operational and technical security measures to protect the loss, misuse and alteration and to preserve the security of the Personal Information in our care.
8.1. You may review the Personal Information and Sensitive Personal Data or Information you have provided to us by contacting at email@example.com and may correct or amend any deficient or inaccurate Personal Information or Sensitive Personal Data or Information by contacting at firstname.lastname@example.org .
8.2. You may withdraw Your consent to submit any or all Personal Information or decline to provide any permissions on the Platform as covered above at any time. In case, You choose to do so then Your access to the Platform may be limited, or we might not be able to provide the Services to You. You may withdraw Your consent by sending an email at email@example.com. You can edit Your Personal Information by logging into Your account on the Platform.
9.3. If a User uses the Platform, after a notice of changes published on the Platform, such User hereby provides his/her/its consent to the changed terms.
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We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of Your Personal Information as soon as possible. We try to respond to all legitimate requests within 30 (thirty) days from the date of receipt of the complaint. Occasionally it may take us longer than the same if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.